Stock availability, Back-orders

Stock Availability

While we endeavour to ensure the indicated stock levels are accurate there are some instances where orders overlap or stock counts have drifted. If an order is affected by a shortfall we will notify customers as soon as possible. Customers will then have the option to continue with their order or cancel and seek supplies elsewhere if appropriate.

Back-Orders

We stock a wide range of products and do our best to ensure our more popular ranges are maintained at suitable volumes. Some products and/or large orders may require additional stock or a larger quantity than we have immediately available. In such instances we will notify customers of our expected replenishment date and organise dispatch of part orders or make alternative arrangements as required.

As a rule we can usually fulfil back orders within 15 working days, but some orders (particularly bent-needle products) will require longer to process.

If in any doubt, please contact us before ordering to check availability and details of future availability.